Returns & Exchanges
At ScentYou.pk, we want you to be completely satisfied with your fragrance purchase, which is why we offer a hassle-free 7-day return and exchange policy for all unused and sealed products. If your scent isn't the perfect match, our team is here to ensure a smooth resolution to your shopping experience.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and a brief reason for the return or exchange.
Quality Inspection
Ensure the perfume bottle and packaging remain unopened, sealed in original cellophane, and in the same condition as received to qualify for a full refund.
Ship the Item
Once approved, securely pack the product and ship it back to our fulfillment center using a trackable courier service of your choice.
Refund or Exchange Processing
After our warehouse team verifies the returned item, we will process your exchange or issue a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing